DELIVERY & SHIPPING
Our orders are shipped with Australia Post. Please note that all delivery times stated are as a guide only and we shall not be held liable for any costs incurred for late delivery.
When your order is despatched, you will be emailed an Australia Post tracking number to allow tracking of your parcel.
We use tracked delivery services and in some instances, we require a signature/identification on delivery. If you prefer to have your parcel left unattended at your property, please be aware once the item is scanned by the delivery driver as delivered, we will not be liable for any loss. We cannot accept any responsibility if the parcel is missing or damaged.
Delivery Costs (Australia Post)
Australia – Free Shipping for over AU$200 – Standard Delivery
New Zealand – Free Shipping for over AU$250 - Standard Delivery
Other Countries – AU$65 – Standard Delivery
Delivery 2-3 Weeks – Means your style or size is currently out of stock locally and will need to be added to our next shipment due to arrive in 2-3 weeks. In some instances, if your size is not available from UK stock, a special order to produce your size will be placed and you will be notified of an expected delivery timeline out of the factory. If this is not suitable you can nominate to change or cancel your order.
All orders will be despatched by Standard delivery, unless Express Delivery has been requested for an additional fee.
Within Australia – 5 to 7 business days depending on your location and sometimes longer during busy postal periods, which is out of our control. Remote regional areas may take longer.
New Zealand – 7 to 14 business days depending on your location and sometimes longer during busy postal periods, which is out of our control. . Remote regional areas may take longer.
Within Australia – Usually next business day delivery for most Eastern State cities however, it could take up to 3 business days and sometimes longer during busy postal periods, which is out of our control. TAS and WA up to 5 business days. Remote regional areas may take longer.
Within Australia - If you’ve selected a size that’s marked “2-3 weeks delivery” (refer above) and paid the additional Express Post fee, your order will be despatched in 2-3 weeks plus the additional 1-2 business days.
New Zealand - if you’ve selected a size that is that’s marked “2-3 weeks delivery” (refer above) and paid the additional Express Post fee, your order will be despatched in 2-3 weeks plus the additional Express Post duration to New Zealand.
If your order is urgent please contact us and check for availability before ordering.
Customs and TAX
Customers may incur some small Duty or Tax payment on delivery depending on your country’s import laws. This is paid to Australia Post or Customs on delivery. Import duties and handling fees are not Loake Shoes Australasia’s responsibility. If you refuse to accept delivery and we need to have the shoes returned to us you will be required to pay the postage and any duty costs incurred out of the refund payment made to you.