TERMS and CONDITIONS
We pride ourselves on exceptional customer service and would like you to have total peace of mind when you shop with us. Use of the Loake Shoes Australia Website is subject to the following terms and conditions.
In line with the Trade Practices Act 1974 and State Fair Trading legislation, we pledge to ensure that:
The goods supplied correspond with the description of the goods;
The goods supplied are of merchantable quality and fit for purpose; and
that any services subsequently supplied to the goods are rendered with due care and skill.
In an instance where any of the above implied conditions are not met, we will:
Offer you a store credit note;
Offer to exchange the goods;
Offer to repair the goods; or
Offer you a refund,
within a reasonable period of time, when you can provide proof of purchase, that is, your receipt.
All returned merchandise must be unworn and should be returned in original packaging to ensure protection whilst in transit.
Please use a reliable method of postage as we are not responsible for any items that go missing or become damaged in transit.
You are responsible for the cost of return postage.
Occasionally, we may sell out of an item you have ordered before your order has been processed. This is especially likely during Sale periods. We aim not to charge your payment method until your order is guaranteed, in the unlikely event that you are charged and we cannot provide the goods, we will refund your payment immediately. This can take up to three working days to appear on your statement.
Whilst we aim to ensure the information contained on the Website is correct, Loake Shoes Australia makes no warranty as to the accuracy, of any products on the Website.
We accept no liability or responsibility for any loss or damage caused by you or any third party, by the Website or the products sold on it including without limitation, loss or damage suffered as a result of negligence.
Refunds & Exchanges
Please click here to see information on returning or exchanging your order.
In the event of a fault being discovered by you, please email us or phone +61 2 9319 4369 as soon as possible. We cannot accept returns on faulty items prior to the item being assed via email, telephone or in store.
Items returned due to fault are subject to inspection by the manufacturer before the refund can be issued, and in some instances, may need to be sent interstate in order for this to occur. We will do our best to ensure that this procedure is completed as quickly as possible.
Any problems that have developed after the goods have had a fair amount of use will not be accepted as faulty. In such an event that this is deemed to be the case, you will be notified and the items returned to you, (you may be required to cover postage costs).
If the goods are deemed to be faulty, your credit card will be refunded for the total cost of the transaction (including initial and subsequent postage costs).
When purchasing goods online at Loake Shoes Australia, you agree to the above terms and conditions.
Loake Shoes Australia reserves the right to change this policy at anytime. Please ensure that you are aware of this information before you make your purchase.